1. Personalized customization to provide 3D renderings
We can design project planning schemes according to the different needs of customers, and provide 3D renderings to enhance user experience.
Help customers to accurately sort out their own needs, repeatedly review the rationality and scientificity of the process with customers, try to optimize the design of the product system, and meet the reasonable and individual needs of customers at any cost.
With the perfectionist ingenuity, we create a good friend turnkey boutique project, seek our own value for customers, and use "differentiated competition strategy" to improve market competitiveness for customers, realize strong cooperation and common development.
2. On-site survey, adapt to local conditions
We design comprehensive problem solutions for feed machinery, fertilizer machinery, biomass machinery, storage machinery and engineering according to the different requirements of customers, different raw materials, and different sites.
Let our professionals go deep into the construction site and plan well. In practice, we truly adapt measures to local conditions and adopt different design schemes and construction methods according to different survey results to ensure that it is scientific, reasonable, economical and practical, and meets environmental protection. So as to create a safe, efficient and stable production line for customers.
3. Professional team onsite installation
The company has a professional technical team with 25 years of practical experience in design, manufacturing and installation. Unified management, unified training, high-quality personnel and good service. Strict technical assessments are carried out every year, and qualified employment is approved. With rich on-site installation and maintenance experience, professional quality and a high sense of responsibility.
With a high degree of professionalism, we help customers achieve production benefits with the shortest construction period, allowing customers to seize market opportunities and win at the starting line.
4. Technical service escort throughout
Whether in pre-sales or after-sales technical support, we always provide customer satisfaction services.
To ensure the highest work efficiency with rigorous order, 24 hours to receive customer technical inquiries, on-site service, equipment maintenance, production failures, service complaints and a series of issues to improve customer satisfaction.
Through telephone consultation and door-to-door service, we can find and solve problems in time to ensure the rights and interests of customers. Provide professional and targeted services for different users, escorting customers throughout the process.
5. One-to-one guidance, worry-free production
After the installation and commissioning are completed, we will provide one-to-one technical guidance based on the actual situation of the customer, and be responsible for training the operators until the customer can completely operate the production by themselves. Truly "customer-centric" and provide customers with excellent services.
Follow-up questions will be answered by professionals and recorded timely feedback, and provide solutions to the problem. If there is a need for on-site guidance, the company will arrange related professionals to the designated location for timely guidance based on the specific situation.
6. Quick response and lifetime maintenance
In terms of service quality control, we insist on lifetime service and infinite improvement. In addition to the warranty period, we provide customers with lifetime service. As long as the equipment is in use, Liangyou's service to customers will not be terminated. In service, we insist on responding in the first time and solving problems as quickly as possible.
At the same time, establish a product dynamic improvement system. After solving the typical product problems reported by customers, immediately improve the product design. According to the idea of "There is no best, only better", the pursuit of endless product improvement is for the service process. After solving the above problems, immediately improve and optimize the service process, service standards and document system, and improve the service system infinitely with the spirit of "accumulating time and time, dripping water and stone".